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PlayStation accounts are being ‘permanently suspended’ and no one knows why

Illustration by Alex Castro / The Verge

Many PlayStation Network users reported Monday that their accounts were unexpectedly permanently suspended.

“This account is permanently suspended from PlayStation Network due to violations of the PlayStation Network Terms of Service and User Agreement,” Sony said in a message to one user. A user on Reddit reported getting a similar message, and a look at PlayStation accounts on Facebook and Instagram shows dozens of people who’ve received similar notices in the last few hours. I’ve also seen reports from the gaming forum ResetEra and from Verge readers who wrote into our tips inbox.

Some who have received these suspensions are understandably distraught, as they may have spent a lot of money on digital PlayStation games that they no…

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